Customer Service

Blackstone Energy Services is committed to providing accessible services to all its clients, staff, partners and visitors. It is our intent to provide products and services in a way that respects the independence and dignity of all persons with disabilities. People with disabilities are afforded the same opportunity to access our products and services and have unencumbered access to our products and services, employment, buildings and premises.

Blackstone complies with all applicable Federal, Provincial and Municipal legislation with respect to accessibility and will implement the standards specified under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA, 2005”).

For more information, please contact our Communications department at info@blackstoneenergy.com.

Customer Feedback

We welcome feedback about the way we provide products, services and information to people with disabilities. You are invited to submit comments by mail, email, telephone or by filling sending a request at our Contact Page

Feedback may be directed to our Communications and HR team at:

400-2323 Yonge Street

Toronto, ON

M4P 2C9

416-840-9100

Email: info@blackstoneenergy.com

Telephone: 416-628-2828

Toll Free: 1-855-628-2374

Fax: 416-840-9100

Training

All Blackstone staff are trained on policies, practices and procedures that affect the way products and services are provided to people with disabilities. Team members will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.

Service Animals

Any persons with disabilities who are accompanied by a service animal on to our premises are welcomed. We commit to finding alternatives to the use of service animals there are area where animals are prohibited by law (e.g. health or safety reasons).

Support Persons

Any persons with disabilities who are accompanied by a support person are welcomed on to our premises. No person with a disability who is accompanied by a support person shall be prevented from having access to their support person.

Request for Documents or Feedback

Please contact our Communications and HR Team to request any documents in a format that considers an individual’s disabilities. For more information, to make a request or provide feedback, please respond to the contact information above or through the Contact Page. We will make every effort to accommodate an individual’s requirements.