Privacy Policy

Introduction

This website (https://www.blackstoneenergy.com) is operated by Blackstone Energy Services Inc. (“BESI”, “we”, or “us”). BESI respects your privacy and is committed to protecting it through our compliance with this privacy notice (the “Privacy Notice”).

Effective Date and Scope

This Privacy Notice is effective as of June 1, 2021

This Privacy Notice governs our practices to the collection, use and disclosure of Personal Information that we collect through visitors and users of our website, websites of our affiliated companies, and individuals who otherwise provide us with Personal Information (collectively, “Users”). By visiting and using our website, you expressly consent to our collection, use and disclosure of Your Personal Information in accordance with this Privacy Notice.

Definitions

To better understand this Privacy Notice, BESI has set out some basic definitions to use when reading and interpreting it.

  • Collection: the act of gathering, acquiring, recording, or obtaining Personal Information from any source, including third parties, by any means.
  • Consent: voluntary agreement to the collection, use and disclosure of Personal Information for defined purposes. Consent can be either express or implied. Express consent can be given orally, electronically or in writing, but is always unequivocal and does not require any inference on the part of BESI. Implied consent is consent that can reasonably be inferred from the circumstances or from an individual’s action or inaction.
  • Disclosure: making Personal Information available to a third party for that party’s own use.
  • Personal Information: information about an identifiable individual that is recorded in any form, but does not include aggregated information or depersonalized that cannot be associated with a User.
  • Transfer: making Personal Information available to a third party for processing, storage or otherwise, solely to be used on behalf of BESI.
  • Use: the treatment, handling and management of Personal Information by and within BESI.

What Personal Information Do We Collect?

Personal information is information that identifies you or could be combined by us or our service providers and affiliates with other information to identify you. We collect Personal Information from you when you communicate with us using our contact forms to ask a question or request information about our company, or otherwise submit Personal Information to us with your communications or through our customer portal. Personal information may also include information containing details as to whether you have opened our emails or how you have used our website, if we can associate that information with you. If you are a business customer or prospective business customer, Personal Information does not include your title, business address and business telephone number when we use that information to contact you in your business capacity.

How Do We Use Your Personal Information?

BESI uses your Personal Information for the following purposes:

  • to fulfill your requests for information about our company and our products and services;
  • to provide services to you;
  • to communicate with you about your requests and inquiries;
  • to recommend or to offer you other products and services based on your inferred interests;
  • to communicate with you regarding customer service issues; and
  • to protect the security or integrity of our website and our business.
  • We retain your Personal Information for as long as necessary to fulfill the purposes for which we collected the information or as required by law. We maintain a records retention and destruction program to destroy information when it is no longer needed or required.

Personalized Experience and Web Analytics

We also automatically collect information when you visit our website in order to customize your experience. For example, we collect information about what site referred you to our website, your browser type, operating system type and version, language, and your Internet Protocol (“IP”) address. We also collect information about how you browse through our website, including logging the pages you visit and the amount of time you spend on certain pages. We use this information for a number of technical purposes to ensure that our pages load correctly in your browser, as well as to personalize our offers to you. We also use this information to improve our website. For example:

  • we use IP addresses to correct pages for your geographical location;
  • we log the frequency of visits to certain pages on our website and how visitors navigate through our website in order to detect problems, improve our website and learn about what products and services are of interest to our customers;
  • we use information about products and services that you have clicked on to make suggestions about other products or services that you might be interested in viewing; and
  • we track whether certain types of e-mails were opened by you and whether you sought information about a particular product or service in order to make inferences about other products and services you might be interested in.

Your Ad Choices: Interest-Based Advertising

Our website uses small pixel files (small images) and cookies (small text files) to keep track of your browser so that you will be recognized when you visit other websites where our third-party ad management providers may show you advertisements from us based on your visit to our website. Some of these advertisements may be customized to particular products and services that you viewed or they may be based on inferences about products and services that you might be interested in. This is called “interest-based advertising”.

These pixel files and cookies are generally valid for a limited number of days (usually no more than 90 days) and are provided by our ad management providers. We require our ad management providers to participate in the Digital Advertising Alliance of Canada’s Ad Choices Program. Visit the Digital Advertising Alliance of Canada: Your AdChoices website (http://www.youradchoices.ca) where you can find out more information about digital advertising and how you can opt-out of interest-based advertising. You can also opt-out of interest-based advertising using the link provided in any of our interest-based advertisements. Look for the Ad Choices icon or other link provided.

Please note that if you opt-out of interest-based advertising you may still see advertisements from us on other websites. However, they will not be customized based on your browsing history on our website. In addition, we will continue to customize our offers of products and services to you when you are on our website unless you block cookies from our website. If you block cookies on our website, certain functions, such as the “shopping cart” will not function properly because our website must recognize you as you move through the checkout process.

BESI uses Google Analytics, which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor use of the Services. The data is shared with other Google services. Google Analytics uses cookies to track information about traffic and visitors and sends such information: (i) to Google servers in the United States and (ii) to BESI. Google Analytics does not identify any individual users or associate Your IP address with any other data held by Google. BESI uses such information in the aggregate to compile statistical reports about the activity on our website as well as to benchmark the website to other third parties who also use Google Analytics. In addition, Google may use the collected data to contextualise and personalise the ads of its own advertising network. This information is used by BESI to improve our services and their functionality. Google’s privacy policy can be found here: policies.google.com/privacy.

You may disable cookies using Your browser's settings. Please consult your browser's help function for information on how to disable cookies. Note that if you disable cookies, certain website features may not function to their fullest potential.

You may opt-out of Google Analytics by clicking here: tools.google.com/dlpage/gaoptout?hl=en

Regarding Children and Minors

Our website and the services offered on our website are not directed to children under the age of 13 years. We will not knowingly collect Personal Information about a child under the age of 13.

Do We Disclose Your Personal Information to Others?

We may share your personal information with our service providers that help us with our business operations. For example, we may transfer information with service providers who provide us with marketing and promotional services. We require our service providers to keep your Personal Information secure. In addition, our service providers may not use or disclose Personal Information for any purpose other than providing the services on our behalf unless we or they have obtained your consent.

We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our business or as part of a corporate reorganization or stock sale or other change in corporate control.

We may also disclose your Personal Information where we have reason to believe that it is relevant to the investigation or decision to investigate a breach of the laws of Canada, a province or territory of Canada, or a foreign jurisdiction, and we are legally permitted to do so.

Law Enforcement Requests

We will disclose Personal Information without your knowledge or consent if we receive an order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your personal information.

How Do You Access and Modify Your Personal Information or Make a Complaint?

If you have questions or concerns about Personal Information collected by us and would like assistance accessing that information, please contact our Privacy Office at 2323 Yonge St., Suite 400, Toronto, ON, M4P 2C9 or at info@blackstoneenergy.com

How Do We Protect Your Personal Information?

We take administrative, technical and physical measures to safeguard your personal information against unauthorized access, unauthorized disclosure, theft and misuse. This includes limiting access of employees to, and the use of, your Personal Information through the use of passwords and graduated levels of clearance. We do not publish all of our security measures online because this may reduce their effectiveness. We take physical precautions to ensure that the computer servers on which your Personal Information is stored and archived are secure and that access to such servers is protected. We educate our employees with respect to their obligations to protect your personal information and we require any third-party service providers to take comparable steps to ensure the protection of any of your personal information that is shared with them.

Although we take precautions against possible breaches of our security systems, no company can fully eliminate the risks of unauthorized access to your Personal Information and no website is completely secure. We cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur. Accordingly, you should not transmit Personal Information to us using our website if you consider that information to be sensitive.

Links to Third-Party Websites

You may be able to access third-party websites through links available on our websites. These links are provided for your convenience. We do not have any control over those third-party websites and we do not provide any guarantee that the privacy practices of the hosts of those websites meet our standards. Your use of such third-party websites is at your own risk and will be governed by the privacy policies of those websites and not by this Privacy Notice. Do not transmit Personal Information using those websites without reading the privacy policies governing those websites.

Notice to Persons Outside of Canada

This Privacy Notice is governed by the laws of Canada and applicable provincial laws. By submitting Personal Information to us, you understand that your Personal Information will be subject to the laws of Canada and applicable provincial laws.

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