Privacy Policy 

blackPAC™ Energy Management System

  1. Introduction

This Privacy Policy outlines the procedures and protocols implemented by Blackstone Energy Services Ltd. for the collection, utilization, and safeguarding of clients’ information, including personal information, through the blackPAC™ Energy Management System. We are dedicated to upholding the privacy and security standards mandated by the Personal Information Protection and Electronic Documents Act (PIPEDA) and pertinent Ontario legislation.

  1. Information Collection

We collect 2 types of types of Information:

  • Software: Through software we collect information concerning identifiable individuals (personal information):
  •  account information (e.g., email address), application usage data, preferences, and settings, user uploaded images.
  • Hardware: Through hardware we collect machine-to-machine information:
  • Device operational data, sensor data (specify types, e.g., temperature, occupancy), and technical diagnostics.

How We Collect Information:

  • Software: Through user input during account setup and interactions with the software.
  • Hardware: Automatically collected by the device through various IoT connectors and protocols like sensor data and technical diagnostics logs.
  1. Use of Information

The information gathered from both the software and hardware components of blackPAC™ is utilized for the following purposes:

  • Providing, operating, and enhancing our services.
  • Personalizing user experiences.
  • Conducting diagnostics and resolving technical issues.
  • Communicating updates and providing support.
  1. Information Sharing and Disclosure

We may share information under the following circumstances:

  • With service providers aiding in our operations (e.g., cloud hosting (Microsoft Azure and AWS), customer support).
  • When legally mandated or to safeguard our rights and safety.
  • With user consent for specific, predefined purposes.
  1. Information Retention and Destruction of Information

We retain clients’ information only for as long as necessary to fulfill the purposes for which we collected it, to comply with our legal obligations, and to resolve any disputes that may arise. When the information is no longer required, we securely destroy it or anonymize it, in accordance with our retention policies and applicable laws. We use appropriate physical, technical, and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or loss.

  1. Data Security

To ensure the integrity and confidentiality of clients’ information, we implement comprehensive security measures, including:

  • Encryption of data in transit and at rest.
  • Secure storage on the hardware device.
  • Regular security assessments and updates.
  1. User Rights

Users are entitled to:

  • Access their personal information (if applicable).
  • Request corrections or deletions.
  • Withdraw consent for data processing.

To exercise these rights, please contact Darlene Remlinger, VP of Communications at

  1. International Transfers

In certain instances, blackPAC™ may transfer collected information to third-party service provider for customer support and inquiries. blackPAC™ is a cloud-based SaaS application developed on Third party provided Framework, the provider may require access to specific data to facilitate support services effectively. These transfers may involve the transmission of personal information across international borders.

To safeguard user data during international transfers, blackPAC™ ensures compliance with relevant data protection laws, including PIPEDA and Ontario legislation. Additionally, appropriate measures are taken to guarantee the security and confidentiality of transferred data. These measures may include the implementation of data transfer agreements or the selection of service providers adhering to internationally recognized privacy standards.


Users can rest assured that any international transfers of their information adhere to strict privacy protocols and are conducted with the utmost care to protect their privacy and rights.

  1. Cookies and Tracking Technologies (Software Components)

Our software may utilize cookies and similar technologies for:

  • Enhancing user experience.
  • Analytics and service enhancement.
  • Users can manage their cookie preferences through their own browser’s settings.
  1. Children’s Privacy

We do not knowingly collect personal information from children under 18 years of age, in compliance with PIPEDA and Ontario laws. Should we inadvertently collect such information, prompt steps will be taken to delete it.

  1. Changes to the Privacy Policy

This policy may be revised to reflect alterations in our practices. Users will be informed of significant changes through e.g., email, in-app notification.

  1. Contact Information

For inquiries or concerns regarding our privacy practices, please reach out to Darlene Remlinger, VP of Communications and HR at

This Privacy Policy is subject to periodic review and amendment to ensure ongoing compliance with relevant legislation and the evolving needs of our users.